Privacy Policy — Essential Therapy by Charlie

 

 

1. Introduction

 

This Privacy Policy explains how Essential Therapy by Charlie (“I”, “me”, “my”) collects, uses, and protects your personal information. Some services, such as sound baths, life coaching, and wellbeing sessions, may be delivered under my associated business Smiles Granted Wellbeing. All data collected through either business is handled securely and in accordance with this policy.

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Certain services, such as massage therapy, require completion of an intake form that includes health and medical information to ensure treatments are safe and appropriate.

By using this website, booking a service, attending an event, or contacting me, you agree to the terms of this policy.

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2. What Personal Data I Collect

 

Information you provide directly

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I may collect personal information when you contact me, make an enquiry, or sign up for any service offered through Essential Therapy by Charlie or Smiles Granted Wellbeing, including:

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• Name

• Email address

• Phone number (including calls, texts, and WhatsApp messages)

• Booking details (massage treatments, sound baths, coaching sessions, wellbeing events)

• Newsletter sign‑up information

• Information shared during enquiries about life coaching or wellbeing services

• Health and medical information provided through massage intake forms, including relevant medical history, injuries, conditions, and contraindications

• Any additional information you choose to provide (e.g., preferences, goals, accessibility needs)

 

Information collected through booking platforms

 

Depending on the service you use, your data may also be collected through:

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• Vagaro — for massage and therapy bookings

• Eventbrite — for sound baths and wellbeing event bookings

• Other platforms used for Smiles Granted Wellbeing services, if applicable

 

These platforms may collect additional information such as payment details, booking history, and contact information. Their own privacy policies apply when you use their systems.

 

Why health information is collected

 

Health and medical information is collected only to:

• ensure treatments are safe and appropriate

• comply with professional, legal, and insurance requirements

• tailor treatments to your needs

 

This information is treated as special category data under UK GDPR and is stored securely.

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3. How Your Data Is Used

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Your information may be used for:

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• Managing and confirming appointments, coaching sessions, or event bookings

• Responding to enquiries via email, phone, text, or WhatsApp

• Sending newsletters or updates (only if you opt in)

• Providing relevant service or event information

• Maintaining accurate records for business, legal, and insurance purposes

• Supporting the delivery of life coaching or wellbeing services

 

I do not sell or share your data with third parties for marketing.

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4. Legal Basis for Processing

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Your data is processed under the following lawful bases:

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• Contract — to provide the treatment, coaching, or event you have booked

• Consent — for newsletters or optional communications

• Legitimate interest — for responding to enquiries and managing bookings

• Legal obligation — for tax, accounting, and insurance requirements

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5. How Your Data Is Stored and Protected

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I take appropriate measures to keep your data secure, including:

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• Password‑protected devices

• Secure email, booking, and event platforms

• Limited access to personal information

• Encrypted messaging platforms (e.g., WhatsApp)

 

Health and medical information from intake forms is stored securely and accessed only when necessary for treatment or insurance purposes. This information is never shared with third parties unless legally required (for example, for safeguarding or insurance claims).

 

Data is stored only for as long as necessary for business, legal, or insurance purposes.

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6. Sharing Your Information

 

Your data may be shared with:

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• Vagaro, when booking massage treatments

• Eventbrite, when booking sound baths or wellbeing events

• Email marketing provider, for newsletters (only if you subscribe)

• Smiles Granted Wellbeing, when you sign up for life coaching or wellbeing services delivered under that business name

• Professional or legal bodies, if required for insurance, safeguarding, or legal compliance

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I do not share your information with third-party advertisers.

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7. Cookies and Website Analytics

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This website may use basic cookies or analytics tools to improve user experience. These do not identify you personally.

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8. Your Rights

 

You have the right to:

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• Access the personal data I hold about you

• Request corrections to inaccurate information

• Request deletion of your data (where legally possible)

• Withdraw consent for newsletters at any time

• Object to certain types of processing

 

To exercise these rights, you can contact me directly.

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9. Contact Information

 

For questions about this Privacy Policy or to request access to your data, please contact:

 

Essential Therapy by Charlie

 

Email: charliegrant1975@gmail.com

 

Phone/WhatsApp: 07779335393

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10. Updates to This Policy

 

This policy may be updated occasionally to reflect changes in services or legal requirements. The latest version will always be available on this website.